Frequently Asked Questions
Everything you need to know about your Nirvana Official Store experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that limited edition drops and clearance items may be final sale.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a favorite garment you already own for the best fit.
Are the products sold here officially licensed?
Yes, every item in our store is 100% officially licensed merchandise. We take pride in providing authentic apparel and accessories that meet high-quality production standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Secure checkout is guaranteed via encrypted SSL technology.
Can I track my package after it ships?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.